Please use this correspondence as my letter of recommendation for Lonesource. I have been doing business with Lonesource for a little over 2 years now and couldn’t be more pleased. I have found that with the help of my account representative, Wayne Henderson, any product that could be purchased on-line elsewhere can also be found at Lonesource and 99% of the time it is at a much discounted price.
All orders that are placed via phone, email or using the online catalog are always delivered to my door the following business morning. One of the handiest tools that I have grown accustomed to utilizing is the on-line ordering system that has been designed specifically per my office needs. It’s as easy as logging in and pulling from the lists that have been created for me based on what I generally order. I couldn’t tell you the last time I placed an order with Office Depot or Staples!
Dawn A. Jones
Thank you for the support that you provide to Dunwoody United Methodist Church. You are always helpful and proactive in helping us to save money on our office supplies. Your prices are better than your competitors for the items that we utilize the most. The recommendation regarding the Navigator brand of paper has saved us money and improved the print quality of our weekly worship bulletin. In today's economy it is very important for us to be good stewards of our financial resources and Lonesource helps us to accomplish this goal.
We look forward to our continues business relationship with Lonesource.
Phyllis J Baskin
Director of Administration
I am writing on behalf of my representative Wayne Henderson. Wayne has a very pleasant, yet determined way about approaching new customers. I work in a very busy yet small office and normally don't give sales calls much value. I feel I do my job well in seeking out the lowest process for our office supplies and machines. Needless to say, I felt my vendor at the time was slowly increasing their prices without informing me, so I decided to give Wayne a try. He was always very pleasant and very personable when he called. He worked with me to get me up and running on their web site, as I prefer to do my ordering online. Once my account was set up, has has helped in every way to adjust prices that either meet or beat my precious vendor's offering. He has organized my online ordering, so items that are repetitive orders are on a list, separated by type (inks, paper, etc). This makes my job so much easier as I do not have to search for anything, just enter a quantity.
In dealing with Wayne, I feel I am in good hands. I am well taken care of, and if I hadn't seen other testimonials, I would have said I was his only customer. that's how good the service is from him.
Gretchen Heath
Office Manager
It is very refreshing to work with Wayne Henderson, an enthusiastic professional, who knows and loves the work he does. His tenacity to get the job done is tempered by his concern to please his customers.
If there is a problem with back orders, delivery or invoices, I can always count on Wayne to correct the situation in a most amicable way. He continues to provide outstanding service to Fulton County Department of Mental Health.
Thank you for having in your employ someone who truly makes a difference.
Janice Baker
Accountant I
Procurement & Services
I want to start by saying that I had stopped dealing with Lonesource before you arrived as my rep. I have never seen a young man work so hard to get what could have been just a few offices supplies from us. You are always so positive and helpful. I know you have many clients, but you always make me feel as if I am your only one! As I told you once before, the day you were willing to go the extra mile to find the strange paper that I needed in a hurry (and found it after much searching) that is when you had wrapped it up!
Hard work, kindness/courtesy and integrity are qualities not seen so much in today’s world. Though your prices are not always lower than maybe a big chain, your extra attention paid to your customer is worth paying a little more! Overall, your prices are indeed great though!
Above all, your fabulous attitude towards life and your work are priceless. You will go far no doubt and I will lose you to a better job, but I will enjoy doing business with you in the mean time!
I ask that you please forward this to those above you and feel free to use me as a reference any time needed. I will continue to try to find new customers for you (I can share if need be!!!)
Thank you for all you do,
Linda Emerson
Admin. Assistant
Letter to the ONE AND ONLY WAYNE
A couple of Months ago I was asked by my boss to begin a “purchasing department”. I began to rack my brain on where to go and who to use… I remembered using Lonesource for supplies one time with a company I worked for many years ago. I called Lonesource that day, and got no answer!!! I was furious! So I went online and found the first name on their website that made me smile, and that was Wayne Henderson. I called him and guess what, HE ANSWERED!
The first day we talked he went out of his way to help me. Unlike Quill, he gave me on the spot price comparisons on anything and everything I could think of from pens to toner. He even said he guaranteed he would beat a price for me on whatever I demanded, and I demanded a lot! He kept up to his end of the bargain though.
About a week later, after I made several annoying phone calls to him and pestered him with emails, I placed my first order. The best part is he never called to pester me and I have never been made to feel like I am being “SOLD”. He ended up saving me $100 on that one order alone! I placed another order two weeks later and he saved me another $89.00 on that stock! He spends time on the phone with me almost daily to get odd and end items at the BEST price ever. The most amazing part about Wayne is, I can call him with the most off the wall item that isn’t even related to office products (lab equipment) and he finds it EVERY time.
Wayne goes out of his way to make my stocking a lot easier and a lot more fun! He is a pleasure to talk to and provides the absolute best customer service EVER! I highly doubt that even if I find someone with a cheaper price I would use them at this point because Wayne rocks, I don’t doubt it… I know it! It is men like Wayne that keep companies running, hints how I remembered the company after using them 1 time! I love Lonesource!
Thanks Wayne,
Shauna Roudabaugh
I wanted to thank you for the extra effort you have given to make my experience with Lonesource the best it could be. Even though we really had to work hard on getting my first order completed because of the manufactures inability to supply the product I wanted, you went above and beyond your duties as an account manager and kept me informed every step of the way. If all my vendors worked as hard as you I would have an easy job.
Thank you for all you do,
Hannah Lynn
Several months back, I received a call from one of your sales reps informing me of all the things Lonesource could do for my company and that you could beat the prices I was currently paying with the larger well known companies. I was honestly half listening. I remember him saying something about us having the same last name (we are not related). Still… wasn’t really paying attention. Told him I would call if I needed anything.
About a month later, I receive another call from the same gentlemen. This go round, his positive attitude, knowledge of the company and his energy was so contagious, I listened to every word he had to say. He was not getting off the phone until I was willing to give Lonesource a chance at being our supplier (not in a bad way where you just order something to get them to shut up, but in a good way). So I started with small things, then toner and now anything that I may need, Lonesource is the first place I call.
From that point forward I have been ordering all my supplies from Wayne Henderson. There has not been one thing I have called about that he didn’t say “yes I can get you that”. If he isn’t sure about something or needs to figure out what item is comparable to what I’m using now, he informs me that he will call me back. Not more than 30 minutes pass, and he is calling back with the information and when I’ll be able to receive the product.
I have been in this business for years and I have never had such great customer service or dedication to an account from a sales rep. Your customer service is off the charts! I wouldn’t go anywhere else. You have a great employee in Wayne and pretty sure he could sell ice in Alaska to an Eskimo.
Adria Henderson
Office Administrator
Thank you for the e-mail following up with me about my orders. I must say
that initially I was very reluctant to do business with Lonesource. I was so accustomed to ordering from our GCPS stock control or Office Depot, both which are convenient and reasonably prices as compared to other office supply companies. Someone from Lonesource has tried for years to get me to order, but I would not. I am so busy with my job, I don't have time to try "new" ways. However, a co-worker approached me about her son's new position at Lonesource. I remembered being extremely thankful for those people who have given my sons ( and daughter) opportunities in their careers and decided to give Wayne a chance. I must admit I have never been more pleased or proud of a salesman! Wayne was super in handling the orders and making sure that every detail was taken care of. Wayne is such a delight to work with!
Jan Harrison
Thank you so much for all your help to supply [our] paper need. I appreciate your willingness to meet prices whenever possible and your eagerness for our business.
Keep up the good work.
Corinne Hyman
Bookkeeper
This is just a note to commend you on the outstanding performance that I have experienced during our new business venture. The month of September was our first encounter over the phone, even though I did miss our face to face meeting, which still did not prevent you from building our business relationship. You gave me a guaranteed delivery for the next day and I must say that you did come through with flying colors.
I must say that as it is refreshing to begin business with such an efficient individual.
Great Job!
Livia Shephard
Fiscal Officer
What a joy to order office supplies from Wayne!! His desire to please his customers is fantastic and always a pleasure to work with. It is very nice to have such wonderful customer service in this day and time. Keep up the great work!!
Lonesource is a great company!!
Melissa Cooler
Administrative Assistant
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